Return Policy

At Haus of Murmur, we take pride in the quality and craftsmanship of our fine jewelry. We want you to adore what you ordered, but we understand that sometimes an item just doesn't work out. Here's our hassle-free approach to returns:

90-Day Return Window for Manufacturing Defects:

We want you to feel confident about Murmur's quality. We offer a comprehensive 90-day manufacturing guarantee, in the event that an item arrives damaged or defective.
30-Day Return Window for General Returns:

You have 30 days from the date of delivery to decide if an item is right for you. We will gladly issue a refund or exchange for items that are returned in their original condition — unworn, undamaged, and with all original packaging intact - within this timeframe.
Our Simple Return Process:

To initiate a return, please contact our customer service team at through our contact page. We will provide you with instructions on how to proceed. For items that arrive damaged or defective, we will provide a prepaid shipping label for your convenience. 

Your feedback is invaluable to us. If you are returning an item, we genuinely would appreciate knowing why, as it helps us to continue improving our products and service.
Exclusions:

Please note that custom-made items, final sale items, and items damaged through normal wear and tear are not eligible for return or exchange. Earrings and body jewelry are non-returnable for hygiene reasons.
Final Notes:

If you have any questions or concerns regarding your order or our return policy, please do not hesitate to contact us.

Thank you for choosing Murmur. We're excited to make our Haus your Home.